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SPRINGFIELD, Mass. – Unemployment Tax Control Associates, Inc. (UTCA), a national unemployment insurance service provider based in Springfield, Mass., with an office in Boston, today announced the promotion of Meghan Avery to director of operations. The announcement was made by Tim Phelan, chief legal counsel & vice president of client services.

Ms. Avery draws expertise from her undergraduate studies at Hofstra University and brings nearly a decade of professional experience to UTCA, six of which were gleaned in-house. Meghan joined the team as senior analyst in 2011, quickly advancing to lead analyst and next, client services manager, before her most current promotion.

As Director of Operations, she will oversee client services and all aspects of the claims department, management education and sales functions. Ms. Avery will manage key areas of the operational budget and employee development. Additionally, liaising with the CEO and Director of Finance, she will be tasked with deliverables related to the company’s financial objectives, profitability and alignment of corporate strategic goals.

“Meghan’s promotion is certainly well-deserved. In addition to commendable qualifications and experience, she has demonstrated success in-house relative to operational performance,” explained Phelan. “Drawing on her expertise in the cost management area of our business, Meghan’s talents have supported the growth of UTCA, furthering the company’s ability to effectively speak to our value proposition. She is a rising star at UTCA and embodies our mission of providing the best service in the industry focusing on the client, first and foremost.”

See Coverage in Business West:

Meghan Avery Promoted at Unemployment Tax Control Associates