About UTCA

A Good Consultant Teaches

As a national unemployment insurance service provider, we employ this industry’s most knowledgeable staff of unemployment insurance experts, including our own in-house legal staff, educators, claim analysts, hearing representatives and tax consultants.

Our team assists you in reducing the costs and complexities of managing your unemployment compensation programs, including unemployment tax consulting. We use a unique, preemptive approach to managing unemployment costs combined with unparalleled customer solutions that have earned us the reputation as the trusted advisor in the field of unemployment cost management.

Reducing unemployment costs cannot be achieved without first developing your ability to effectively manage the factors that drive those costs. Our commitment to your education is reflected in our logo–the teacher’s apple.

Our Mission Statement

To ensure the continued prosperity of our clients, company, and team members by leading the industry in providing unparalleled customer solutions. UTCA’s unique emphasis on proactive and preemptive strategies ensures program excellence while creating a culture of integrity and profitability.

Suzanne Murphy

CEO & Founder

Suzanne Murphy has pioneered key metrics and underwriting formulas and is widely respected for accurately assessing program efficacy, identifying SUI risk factors, and predicting cost/saving outcomes. An educational books consultant before she founded UTCA in 1990, she has more than three decades of experience in unemployment. Suzanne provided expert testimony to President Clinton’s Federal Unemployment Task Force, and has been appointed to a key Massachusetts gubernatorial UI task force. She also served for six years on the board of directors for the Employers Association of the Northeast, including as chair.

Timothy Phelan

General Counsel & VP Client Services

Timothy Phelan, J.D., manages client services at UTCA and is our lead faculty speaker and trainer. He has been a featured trainer for numerous employer groups, including the nationally recognized training companies Council on Education in Management and Lorman Education Services. Tim also provides in-house legal guidance to staff and field associates and is widely recognized as a foremost leading expert in unemployment law with over 25 years of experience in the UI field and employment law.

Meghan Avery

Senior Vice President

Meghan Avery oversees client services as well as all aspects of the claims department and management education. She also supports the business development area of the organization, working closely with staff and the CEO. Meghan conducts management education seminars for clients, customizing programs and presentations to the industry segment and emerging issues. She earned her undergraduate degree from Hofstra University and brings more than a decade of professional experience to her role.

Evan Murphy

Principal

Evan oversees analysis, implementation and client success efforts to reduce the cost and complexity of employer UI programs. He facilitates educational seminars for customers, industry associations and various employer groups across the country. Evan has been instrumental in helping businesses of all sizes and scopes effectively understand and control their unemployment cost and compliance. He is an active SHRM member, serving as president of The Human Resource Leadership Association of Eastern CT. He also serves on Connecticut Employment Security Board, the Board of Directors Human Resource Committee of the YMCA of Cape Cod and CBIA’s Labor and Employment Law Council.