An Informed Clientele

Because Smart Business is Good Business

UTCA clients have typically invested time in their market search, having carefully evaluated services offered and results produced, alike. They manage risk strategically and have well-informed, internal stakeholders overseeing the process. They’re concerned with lowering the total cost of unemployment, reducing tax rates and avoiding the common pitfalls and embarrassments that happen all too often in our industry. Most importantly, they see the folly of selecting a vendor based on short-sighted criteria, choosing instead to focus on long-term planning and consistent results, year after year.

Our most successful relationships have been with employer organizations that demonstrate or possess the following values and attributes:

  • Strategic, progressive management practices
  • Industry leaders
  • Proactive, learning-centered philosophy
  • Genuine customer sensitivity and passion
  • Actively utilize “total cost” purchasing metrics vs. fee only
  • Integrity-based, ethics driven cultures
  • Devotion to continuous improvement
  • Commitment to employees and effective talent management

We’ve always operated our business on the principle that customer-driven capitalism (placing the needs of the client over short-term profits) is the only ethical and sustainable method of growing our business. We invite you to read a Harvard Business Review article (“The Age of Customer Capitalism”) shedding new light on a core value that has driven our business for over 20 years!