Human Resources

Big Data, Big Confusion Part II: Hearing Run-Off Factor v. Win Percentage – The Real Measure of Wasted Time and Resources

In the previous post  we discussed the Disputed Claims Percentage (DCP) as a key metric and its relevance in gauging your organization’s UI program. This week we’ll take a look at the always-dreaded, over utilized, and deceiving appeal process. 

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Big Data, Big Confusion: What are your numbers telling you?

Analytics have infiltrated every aspect of our lives, for better or for worse. In many cases, it’s just plain confusing. What numbers should you focus on? What’s truly relevant and what is, for lack of a better term, just “fluff”?