When we began working with UTCA, after working with another vendor, we realized how much could be done to dramatically reduce our unemployment costs. Customer service is number one with UTCA. Their highly knowledgeable staff provides prompt feedback and direction – UTCA is a reliable partner, whose opinion we value. Their reports are very helpful in understanding savings and improvement areas. Manager training provides leadership the education needed to manage the UI process more effectively. Our return on investment has been significant. We highly recommend UTCA.