UTCA has a very proactive approach with their clients. Within the first month of transitioning from another unemployment vendor to UTCA, I had a much better understanding of the unemployment claims process and opportunities for improvement. UTCA’s trainings have helped us strengthen and improve our internal forms, employee documentation, and processes. Our managers and supervisors feel prepared and supported for hearings and most importantly, our agency has saved nearly $90,000. We continue to rely on their counsel and expertise. UTCA leads with integrity and exceeds our expectations.