A Good Consultant Teaches.

UTCA is a national unemployment insurance service provider employing this industry’s most knowledgeable staff of unemployment professionals including our own in-house legal staff, educators, claim analysts, hearing representatives and tax consultants.

UTCA assists clients in reducing the costs and complexities of managing their unemployment compensation programs, utilizing a unique preemptive approach to managing unemployment costs. Our service program provides unparalleled customer solutions that have earned us the reputation as the “trusted advisor” in the field of unemployment cost management.

UTCA Mission Statement:

To ensure the continued prosperity of our clients, company, and team members by leading the industry in providing unparalleled customer solutions. UTCA’s unique emphasis on proactive and preemptive strategies ensures program excellence while creating a culture of integrity and profitability.

Our Leadership:

Suzanne Murphy

Suzanne MurphyCEO & Founder
Suzanne Murphy has pioneered key metrics and underwriting formulas, widely respected for accurately assessing program efficacy, identifying SUI risk factors, and predicting cost/saving outcomes. Formerly an educational books consultant, Suzanne has over 30 years experience in unemployment and has provided expert testimony to President Clinton’s Federal Unemployment Task Force. She has also been appointed to a key Massachusetts gubernatorial UI task force and served 6 years on the Board of Directors for the Employers Association of the Northeast, including as COB.
Timothy Phelan

Timothy PhelanGeneral Counsel & VP Client Services
Timothy Phelan, J.D. manages the Client Services area of UTCA and is lead faculty speaker and trainer in his role with UTCA. Tim has been a featured trainer for numerous employer groups including the nationally recognized training companies, Council on Education in Management and Lorman Education Services. Tim also provides in-house legal guidance to staff and field associates and is widely recognized as a foremost leading expert in unemployment law with over 25 years experience in the UI field and employment law.
Meghan Avery

Meghan AverySenior Vice President
As Senior Vice President, Meghan oversees client services and all aspects of the claims department, and management education. Meghan also supports the business development area of the organization, working closely with staff and the CEO. Ms. Avery conducts management education seminars for clients, customizing programs and presentations to the industry segment and emerging issues. Meghan earned her undergraduate degree from Hofstra University and brings over a decade of professional experience to UTCA.