Not getting the answers you need about your unemployment claims?
Do you think you’re paying unemployment claims you shouldn’t be?
Whether you’re using a vendor or handling this “in-house,” you deserve better!
Power of Partnership
Are you doing all the heavy lifting with your UI vendor or agent? Is the UI solution you were sold falling short? A truly effective unemployment management system balances technology, communication and expertise while keeping employers out of the “task loop” but always aware of their real-time activity. Accountability and responsibility should not be “value add,” but the cornerstone of a true partnership.
UTCA has a very proactive approach with their clients. Within the first month of transitioning from another unemployment vendor to UTCA, I had a much better understanding of the unemployment claims process and opportunities for improvement. UTCA’s trainings have helped us strengthen and improve our internal forms, employee documentation, and processes. Our managers and supervisors feel prepared and supported for hearings and most importantly, our agency has saved nearly $90,000. We continue to rely on their counsel and expertise. UTCA leads with integrity and exceeds our expectations.
We began working with the team at UTCA toward the end of the pandemic after having several cases of unemployment fraud. They helped us through the process of getting reimbursements and paying the correct amounts. Since then, our relationship continues to grow stronger and the support we have been provided with unique situations and hearings has been outstanding. I can’t say enough about the service we continue to receive on a daily basis.
UTCA always responds to our questions and requests timely and professionally. They make state unemployment seem simple!
Our experience with UTCA has been exceptional. They are true professionals at what they do and are always willing to go the extra mile. We can reach them easily when we have questions and can rely on their guidance. They have been our go to people for years and we can't see why anyone would use another vendor.
Birch did a market search for a vendor whose organizational strengths mirrored our commitment to doing things right. The decision to partner with UTCA has been a very good one. We are very pleased with their customer service standards and their ability to keep us informed and successful in managing this area of our business.
Since partnering with UTCA in 2011, we have realized significant gains in unemployment cost savings, allowing us to redeploy essential funds to continue operating services for our community’s most needy. This past year, UTCA’s program returned over $19 for every $1 invested. This has greatly assisted Pine Street Inn in fulfilling our financial responsibilities and ensuring greater stewardship of funds entrusted to our organization.
We have come to appreciate in UTCA’s consistently excellent service. They are the most solid, informed and effective professionals in the business. This is evident in their case management practices and never more obvious than in hearings. Our representatives are almost always lawyers exclusive to UTCA, with deep experience in this field. The results are clear: fewer hearings, more successes and lower costs!
Frustrated with our UI vendor, we embarked on a nation-wide search for a service that could truly help us reduce our unemployment costs. UTCA has exceeded our savings projections. We can't afford NOT to use UTCA!
UTCA has been an invaluable asset to our company for the last 17 years. Their professional staff is truly an extension of our HR Team and has saved us countless hours and dollars on our unemployment program! Their unlimited consulting, pro-active approach to claims management, and assistance throughout the appeal hearing process has been particularly helpful. We highly recommend UTCA.
We have come to rely on UTCA to keep us informed, agile, and effective in managing our unemployment costs. As a healthcare employer, always looking to maximize our revenue, we value their management education and consulting. UTCA also provides very informative quarterly management reviews and transparent reporting to help us identify and address organizational trends early which helps improve employee retention.
When we began working with UTCA, after working with another vendor, we realized how much could be done to dramatically reduce our unemployment costs. Customer service is number one with UTCA. Their highly knowledgeable staff provides prompt feedback and direction – UTCA is a reliable partner, whose opinion we value. Their reports are very helpful in understanding savings and improvement areas. Manager training provides leadership the education needed to manage the UI process more effectively. Our return on investment has been significant. We highly recommend UTCA.
UTCA has successfully eliminated one area of frustration that we had given up all hope of controlling. UTCA took clear steps on our behalf and were genuinely invested in their partnership with Peter Pan Bus Lines from day one. UTCA saves money, time and frustration!
Unemployment Education
Help your team prevent unnecessary unemployment risks through practical training and clear guidance that builds awareness before issues turn into added costs.
Unemployment Consulting
Get clear, employer-focused guidance that helps reduce unemployment costs, strengthen internal processes, and support better long-term workforce decisions.
Unemployment Claims Management
Reduce time spent on claims while improving accuracy and consistency across states with hands-on management that eliminates errors and missed responses.
Unemployment Hearing Representation
Defend your position during unemployment hearings with preparation and representation that keeps documentation organized and employer interests front and center.
Unemployment Charge Auditing
Identify incorrect or excessive charges on your unemployment account to recover costs and ensure your charges reflect accurate claim activity.
Unemployment Tax Management
Maintain better control over unemployment tax rates through ongoing monitoring, verification, and planning that support more predictable budgeting.
Unemployment Reporting
See unemployment activity clearly in one place with reporting that highlights trends, supports compliance, and helps guide informed workforce decisions.
Employment & Income Verification Services
Speed up employment and income verification requests by outsourcing the process, reducing internal workload while maintaining accuracy and compliance.
MA DUA Modernization: What to Expect
As some of our clients may be aware, the Massachusetts DUA is scheduled to follow through on their plans for modernization on May 6th, 2025. While this change has been in the planning stages for some time, it appears there are many employers that do not have...
Understanding Connecticut’s Unemployment Changes for 2024
Like many states, Connecticut was burdened by a high volume of Covid-19 claims, benefit charges and federal borrowing. Increases in backlogs and UI fraud have also been a struggle. To improve the state’s UI Trust Fund and build long term sustainability, Public Acts...
National Unemployment Legislative Update – Q4 2022
State administration, legislators and UI agencies are still coming to grips with the post-pandemic UI environment. Some are still wrestling with ways to deal with insolvent trust funds, while limiting harsh penalties to employers. Many of these changes are...
Ready to upgrade to an intelligent, strategic approach to unemployment insurance claims management and cost reduction? Tell us a bit about your company and situation to learn if our services are right for you.