Isn’t this an oxymoron? The reality: Successful organizations aggressively and proactively manage their unemployment program and costs. They are engaged and knowledgeable as to trends and key data points ultimately impacting their unemployment spend, and then mobilize to make timely adjustments.  Indeed, employers who keep a keen eye on unemployment cost by maximizing effective solutions (UTCA… smile) for managing those costs strategically and in response to claim activity ARE good corporate citizens!  How could that be?